If necessary, please attempt to uninstall the Flash plug-in via this link:
http://kb2.adobe.com/cps/141/tn_14157.html
 
To reinstall a different version of Flash Player, use the link:
http://get.adobe.com/flashplayer/otherversions/
 
Make sure all important updates are installed on your computer. 
You might need to run software updates and restart your computer to install all the available update(s).
To update your computer, please note the following:
 
For PC users: run Windows Update:
Start > 'Control Panel' > ‘System and Maintenance’ > 'Windows Update'
 
For Mac users: click on the Apple> Software Updates...
 
It is also possible that you may need to update or try a different browser:

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